【英語タイトル】BPaaS Market by Business Process (Human Resource Management, Customer Service & Support, Accounting & Finance, Sales & Marketing, Procurement, SCM, and Operations), Deployment Model (Public, Private, Hyrbid Cloud) - Global Industry Forecast to 2028
	・商品コード：TC 1440 ・発行会社（調査会社）：MarketsandMarkets ・発行日：2024年3月 ・ページ数：240 ・レポート言語：英語 ・レポート形式：PDF ・納品方法：Eメール（受注後1営業日） ・調査対象地域：グローバル ・産業分野：ITサービス

The BPaaS market is projected to expand from USD 63.3 billion in 2023 to USD 92.9 billion by 2028, reflecting a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. As a rapidly growing segment within cloud services, BPaaS offers organizations an efficient and cost-effective means of outsourcing diverse operational processes. Companies are increasingly turning to BPaaS providers to streamline operations, reduce costs, and focus on core competencies, making these providers vital partners in delivering scalable and innovative solutions. The market spans human resources, finance and accounting, customer service, procurement, and supply chain management, with services delivered through cloud-based platforms accessible from any location. Growth is driven by rising cloud adoption, the need for operational efficiency, and the increasing complexity of business processes. Digital transformation initiatives and the shift toward data-driven decision-making further reinforce demand. With its flexibility, scalability, and ability to optimize operations, BPaaS is becoming indispensable for organizations seeking to remain competitive in a digital-first economy.

Asia Pacific is expected to register the highest growth rate, while North America will maintain the largest market share in 2023. The integration of advanced technologies such as IoT, AI, and analytics continues to accelerate global BPaaS adoption. Rising government investments, broader industry applications, and the versatility of cloud-based delivery models are further expanding the market across both large enterprises and SMEs. BPaaS supports applications ranging from analytics and supply chain management to human resource management, allowing businesses to address diverse needs effectively.

Automation and AI are reshaping the BPaaS market by enhancing operational efficiency. Robotic Process Automation (RPA) reduces human effort in repetitive tasks, while AI and machine learning analyze data, identify patterns, and enable predictive insights that optimize processes and improve decision-making. Cognitive automation—combining RPA, AI, and ML—extends BPaaS capabilities to complex workflows, unlocking opportunities for innovation and greater efficiency. However, data security and compliance remain significant restraints. Concerns about breaches, privacy risks, and regulatory complexities hinder adoption, while the lack of transparency around security practices can erode trust. Addressing these concerns through robust safeguards and clear communication will be essential for sustaining growth.

Expanding accessibility represents another opportunity, as smaller businesses, freelancers, and non-profit organizations can now benefit from cost-effective subscription models and user-friendly cloud interfaces. BPaaS supports the gig economy, improves productivity, and enables organizations of all sizes to optimize operations previously beyond their reach. At the same time, integration challenges continue to create barriers. Legacy systems, proprietary formats, and technical complexities require costly customization, data migration, and specialized expertise, which can reduce cost-effectiveness and delay adoption, especially for smaller organizations.

Within specific segments, accounting and finance are expected to grow significantly, as companies use BPaaS to outsource payroll, accounts payable, and reporting, thereby reducing costs and improving scalability. The government and public sector are also key adopters, modernizing service delivery, streamlining procurement and HR functions, and enhancing citizen engagement. BPaaS adoption in these areas is reinforced by emerging technologies such as blockchain and IoT, which strengthen transparency, cybersecurity, and efficiency.

North America holds the largest share of the global BPaaS market. Growth in the United States is supported by the widespread adoption of cloud-based solutions and the integration of automation and AI into business processes. While large players such as SAP SE, Oracle, IBM, and Accenture dominate, niche providers are also gaining momentum, particularly in HR and finance-related BPaaS. In Canada, both private companies and government agencies are exploring BPaaS solutions, with hubs in Toronto, Montreal, and Calgary driving adoption. Regional factors such as regulatory frameworks and talent acquisition challenges continue to shape the market outlook, but overall growth remains steady.

Recent industry developments underscore the momentum of BPaaS. Accenture has launched its Gen AI Services suite to help companies maximize the value of generative AI through tailored solutions and model optimization.

Capgemini and Microsoft have partnered to accelerate enterprise adoption of generative AI with the Azure Intelligent App Factory. Additionally, Accenture’s acquisition of the SKS Group enhances its regulatory and SAP expertise for banking clients in Europe.

Key players in the global BPaaS market include Accenture, Capgemini, Cognizant, IBM, TCS, HCL, Fujitsu, Genpact, Wipro, Tech Mahindra, EXL, DXC Technology, Conduent, Infosys BPM, and Bizagi. These companies continue to innovate and expand their service offerings to meet the evolving needs of enterprises worldwide.